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We service what we sell. If your bag breaks, bring it to us, we will ship it back to the manufacturer to be repaired or replace, depending on your warranty status. The shipping charge will depend on the size of your bag. Or if we can save you the hassle, we can order some repair parts and repair the bag in store. 

Briggs & Riley:
 Briggs and Riley is the only luggage company that offers an unconditional lifetime guarantee. In the unlikely event that your bag needs to be repaired, we are here for you.

Our simple as that® guarantee means if your bag is ever broken or damaged, we will repair it free of charge, no proof of purchase needed, no questions asked. 
 • 5-year warranty on all wheeled products (spinners, rolling duffels) and products purchased in North America 
• 2-year warranty on all item without wheels (handbags, backpacks, wallets, accessories etc.)
Please register your purchase with Bric's to confirm your warranty following this link:

Damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately, while still in the airport. The airlines require in-person inspection of your bag. Manufacturers' warranties do not cover damage caused by airline mishandling.


Contact Us: 847.501.3990
Hours: Mon-Fri: 10:00 am - 5:00 pm CST